Bit Win's Privacy Policy — Your data is completely safe

When you create an account and use our services on bit win, we collect certain necessary information. This is done solely to deliver our full range of services and ensure your security.

Information collected at registration:

• Full name and date of birth (for age verification)
• Mobile number (for contact and verification)
• Email address (if applicable)
• Country and Division of Residence
• Preferred Payment Method

Automatically Collected Information:

• IP address and device type
• Browser Information & Operating System
• Site usage time, page visits, and session data
• Gaming History & Transaction Records

Information collected during KYC verification:

• Copy of National ID or Passport
• Proof of Address (utility bill, etc.)
• Mobile Banking Account Verification Details

Bit win uses the information it collects for specific purposes only. We never misuse your data or use it beyond what is described here.

Bit win never sells your information to advertisers or third-party marketing companies. That is our commitment.

Bit win does not ordinarily share your information with anyone. However, disclosure may occur in the following limited circumstances:

• Payment Processor: Necessary information is shared with payment services such as Mobile Banking, Nagad, and Rocket to complete transactions.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Regulatory authorities may be notified in cases of serious financial fraud.
• Game Provider: Limited technical data may be shared with the software provider to operate the games.

The bit win website uses cookies and similar technologies to improve service quality. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: To maintain your login session and ensure security — the site cannot function without these.
• Functional Cookies: Used to remember your preferences such as language and theme.
• Analytics Cookies: To understand which pages are most visited — fully anonymous data.

You can disable cookies at any time through your browser settings. Note that doing so may limit some site features. bit win does not use any third-party advertising cookies.

Bit win uses industry-leading technology and processes to protect your data. Our security layers include:

• Transmission Security: All data transfers are secured via TLS 1.3 and 256-bit SSL encryption.
• Storage Security: All stored data is held in encrypted databases.
• Access Controls: Only authorized personnel are permitted to access specific data.
• Regular Audits: Our systems undergo regular security audits.
• Two-Factor Authentication: An OTP verification system is in place as an additional security layer for your account.

However, no method of transmission over the internet can guarantee 100% security. If you notice any suspicious activity, please contact bit win support immediately.

As a bit win user, you have the following rights over your own information:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You can export your information in a specified format.

To exercise any of these rights, contact the bit win support team. We will respond to your request within 30 business days. Please note that certain information may not be deletable due to legal obligations.

Some third-party services are integrated into the bit win platform. These services operate under their own privacy policies.

• Game Software Provider: Third-party software is used for slots, Live Casino, and other games. Limited data required to operate those games may be shared with the respective providers.
• Payment Gateway: When transacting via Mobile Banking, Nagad, or Rocket, the respective platform's policies apply.
• Analytics: Anonymous data is used to analyze site performance.

Bit win is not responsible for the privacy practices of third parties. However, we only work with trusted and verified partners.

Bit win is strictly for adults — no one under the age of 18 is permitted to use this platform.

• Bit win does not knowingly collect information from anyone under the age of 18.
• Age verification is mandatory at the time of registration.
• If a minor registers an account, it will be cancelled and all associated data will be deleted.

If you believe a minor is using bit win, please notify our support team immediately.

Bit win reserves the right to update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be revised.
• A clear notice will be displayed on the site.
• For significant changes, you will be notified via your registered mobile number or email address.

Continued use of bit win after any changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly.

For any questions, complaints, or requests regarding the Privacy Policy, please contact the bit win support team:

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Language: Support is available in both Bengali and English
• Response Time: Usually within 24 hours